Shipping in the United Kingdom
Everything you see on our store includes free delivery on the United Kingdom mainland, some areas like highlands and offshore have a small surcharge, and you can pay to have the item quicker if you need it faster.
For smaller items we currently use Royal Mail tracked services and for courier items we use a variety of couriers like Parcelforce, DPD, DHL depending on destination. We use trusted shipping partners who will take care of your parcel and provide reliable tracking from us to you.
By default your free delivery option will be with you in 2-4 working days across the United Kingdom, and express services are faster with next day options also available.
What about Europe and the Rest of the World?
We ship across the European Union for a small surcharge (again provide an economy and express options) and around the world with DHL post and courier services. Transit times across Europe vary from next day for express shipping by air to 4-6 working days with the economy road courier services we use.
Shipping costs are kept to a minimum where charged, they represent close to the surcharge we pay for the service and not much more. We are in the business of selling helmets not profiting from shipping, which is why most of our items go out on the standard free services and customers are happy.
My order hasn't arrived! What should I do?
If we have shipped your item with a courier, check the tracking number via the despatch email from us, or check your junk mail as it may have gone there. If the expected delivery date has passed please contact the courier or email us and we can normally solve the issue very quickly.
My item shipped via courier. How can I track it?
You should have received a dispatch e-mail that contains a tracking number. If you haven't please check your junk e-mail folder or contact us and we can provide this to you. If contacting us we ideally need your full name as per order and delivery postcode. So please keep those at hand with your order number. The tracking number will refer to the courier company we despatched with.
Do you offer combined shipping discounts?
Yes of course, we try to offer free postage where possible, but there is of course still a shipping cost. If your buying multiple items this means we can still save by combining into one box. Please contact us and we will be happy to discuss. We do have some discounts setup but it may be possible to offer you more than this.